Terms of Service & SLA Agreement
Effective Date: January 1, 2026 • Official Terms governing software deployment, hardware supply, network engineering SLA, and client technical support by NanoSonic Technology.
1. Service Level Agreement (SLA) & Support Response
NanoSonic Technology guarantees a **99.9% network uptime SLA** for deployed corporate firewall and network routing infrastructure under active support agreements. Emergency technical tickets receive a initial diagnostic response within **2 hours** during operational hours (Mon-Fri 9:00 AM - 6:00 PM).
2. Software Licensing & Offline POS Operation
All commercial software products (including NanoPOS, NanoGym, and NanoLibrary) are granted under perpetual or subscription licenses as outlined in the invoice contract. Offline POS systems operate with local IndexedDB storage, automatically syncing with central databases upon internet reconnection.
3. Hardware Warranty & Deployment Policy
Hardware products, workstation PCs, and networking gear supplied by NanoSonic carry official manufacturer and company warranties (1 to 3 years). Warranty claims cover defective components and hardware failures under standard operating conditions.
4. Data Protection & Cybersecurity Confidentiality
Client network topologies, firewall credentials, and database records remain strictly confidential under non-disclosure standards. NanoSonic implements HSTS, WAF firewall isolation, and encrypted SMTP protocols to ensure client data security.